Introduction to the ITIL Service Lifecycle


Introduction to the ITIL Service Lifecycle by Anthony T. Orr and Great Britain: Cabinet Office
The Stationery Office; 3rd ed., 2011 edition (December 30, 2011) | ISBN: 0113313098 | PDF | 7.10 MB | 273 pages

This publication introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle. Introduces the basic concepts of the ITIL service lifecycle, and its benefits. Provides a summary of each of the five stages of the lifecycle. Includes references to the five core publications, providing an essential companion to them. Includes information on ITIL and cloud computing.

Download this file for free – Link 1
Download this file for free – Mirror

Tagged: , , , , ,

Leave a Reply

Your email address will not be published. Required fields are marked *